Don’t do it…Don’t do it…Did you find everything okay? (CCCS S1. E2.)
Hi friends!
Welcome to my fourth blog (crazy, right??)
I really enjoyed sharing my knowledge with you in my last customer service advice blog, so I thought I would do another one!
Today’s situation:
You ask “Did you find everything okay?” during a holiday week.
What you should you do:
First of all, just DON’T DO THIS, I repeat DO NOT DO THIS. The answer is never yes and it's an invitation to unleash every pent up emotion, which are, you guessed it, mostly negative in nature. Do not make my mistakes. I know for you, depending on how long you’ve spent in retail, “Did you find everything okay?” is no longer a question, it’s instinct. So I’m here to let you in on some things I’ve learned from making this very mistake, over and over again.
First thing to note is that your responses to their answers will vary based on the product that was not found okay. Here are some examples:
Heavy cream: Technically, you CAN make heavy cream with half and half, specifically ¾ cup half and half, ¼ cup of unsalted butter, 1 cup good vibes, and a whole lot of positive thinking.
Cottage cheese: Oh no, your lasagna, it’s broken. Another lasagna bites the dust. Unfortunately we don’t have any cottage cheese right now, but I can get you a referral to cream, mozzarella, cheddar, provolone, or aged gruyere cheese if that would be helpful?
Tahini: FYI this has been a mispronunciation of my name in the past. Anyways, we actually do have tahini, it's just in a weird spot. Tahini is to the tea aisle as I am to Cracker Barrel. Should not be there.
Chicken stock: You know what they say, chicken broth is chicken stock if that’s what you tell people.
Limes: You’re upset because we don’t have any limes for your turkey’s honey-lime glaze and want to speak to a manager and for me to check the back? Grow your own then tf?. Okay! Give me one moment to check. (there are no limes in the back, just party, just party in the back)
Vermouth: So this is either a cheese or an alcohol (Pro tip: If someone says a word you’ve never heard before, it's usually a cheese or alcohol) (Pro tip 2: Unless it's a jicama, that is in fact a root vegetable)
Dates: Bro same. And it's almost Valentine’s day. Big sad.
Turkey claimed to have been ordered in advance: Just quit. Trust me.
More Helpful Tips: .
*IMPORTANT* Always start with an “I’m so sorry about that!”Do not use any of the above responses if you do not start with “I’m so sorry” or “My sincerest apologies” or something else along those lines. There’s no coming back if you don’t do this.
Ask about their weekend (if it's not Tuesday or Wednesday). Good way to change the subject.
If your name is “Mahika”, flip around your name tag so it's very visible. People have a tendency to ask questions about it so it can be a good conversation starter and distraction. Also if your name does happen to be Mahika, please visit my ‘Contact Me’ page, I’ve never met another one before and I would really like to. Please.
Asking about holiday plans is an EXTREME hit or miss, so my advice is to stay away from that question as well.
I’ve found that it’s easier to stop yourself from saying “Did you find everything okay?” when you're only dealing with one item. I recommend working up from there. Once you master self-control for one item, move on to two. And so on.
When you’re at Target making Xmas present purchases, you will inevitably say “Did you find everything okay?” to your cashier. Expect this to happen. I think it's triggered by the little scanning beep, but I’m not 100% sure. This mistake seems inescapable right? Wrong. All you have to do is pretend you were dictating a text. You’re welcome.
I can’t think of anything else, is there anything else?
Oh! One more thing. Remember that, even if they can’t find everything okay, they should always find you okay. You’re okay. Everything’s okay.
Okay regards,
Mahika
